Welcome to Prime Virtual Care Center. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website or use our telehealth services.

We are committed to protecting your personal information and maintaining the confidentiality of your health information in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Depending on how you interact with our website, we may collect:

• Name
• Email address
• Phone number
• Date of birth (when applicable)
• Insurance information
• Appointment requests
• Medical information you voluntarily • provide
• Device information
• IP address
• Browser type
• Website usage information through cookies

We use your information to:

• Schedule and manage appointments.
• Verify insurance eligibility.
• Communicate with you regarding your care.
• Respond to inquiries.
• Improve our website and services.
• Meet legal and regulatory obligations.
• Protect the security of our systems.

Protecting your health information is one of our highest priorities. Prime Virtual Care Center uses reasonable administrative, technical, and physical safeguards to help protect your personal and medical information.

Our website and services include:

• Secure patient appointment requests
• Secure document upload (where available)
• HIPAA-compliant telehealth platform integration
• Patient portal integration (when applicable)
• Encrypted communication
• SSL (Secure Socket Layer) encryption
• Business Associate Agreement (BAA)-compatible telehealth solutions
• Secure patient authentication
• Safeguards to protect
• Protected Health Information (PHI)

While we take every reasonable precaution to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure.

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website performance. You may disable cookies through your browser settings; however, some features of the website may not function properly.

Depending on applicable laws, you may have the right to:

• Request access to your personal information.
• Request corrections to inaccurate information.
• Request deletion of information where permitted by law.
• Withdraw consent where applicable.

We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Our website is not intended for children under the age of 13 without parental or legal guardian involvement. We do not knowingly collect personal information from children without appropriate authorization.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.